Terms and conditions

5.1 Your Content

You retain all ownership rights to the content you upload, create, or edit using our Services ("User Content"). By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Content solely for the purpose of providing and improving our Services (including using your User Content as inputs to generation features you choose to use).

5.2 Content Responsibility

You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not violate any laws or third-party rights
• Your User Content does not contain any viruses or malicious code

5.3 Voice, Avatar, and Likeness Features

5.4 Our Intellectual Property

All rights, title, and interest in the Services, including all software, designs, text, graphics, and other content (excluding User Content) are owned by Formats or our licensors. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.

7.1 Subscription Plans

We offer various subscription plans with different features and pricing. Plan details, features, and pricing are available on our website and may change at any time.

Each subscription is for one person. You may use it on any device you sign in to, but you may not share your account, sign-in or credits with others. For more than one person, contact us about an Enterprise plan with a seat for each person.

7.2 Billing

• Subscriptions are billed in advance on a recurring basis (monthly or annually)
• You authorize us to charge your payment method for all fees
• Prices are subject to change with 30 days' notice
• Failed payments may result in service suspension or termination
• Dodo Payments calculates applicable taxes and displays them before payment
• International payments may be subject to additional charges by your payment provider

7.3 Plan Changes (Upgrades and Downgrades)

Dodo Payments manages plan changes in its hosted customer portal:

• Upgrades: You are shown the full price of the new plan before confirming. The upgrade takes effect after payment succeeds, your existing unexpired credits remain, and the new plan's full credit allocation is added.
• Downgrades: You keep your current plan through the paid billing period. The lower plan starts on the next billing date without an immediate charge.
• Failed Payments: A failed upgrade does not grant the new plan. Dodo may place an unpaid subscription on hold until its payment method is updated.

7.4 Credits

• Monthly Plans: Credits are issued each billing cycle and expire 30 days after issuance.
• Annual Plans: The full annual credit allocation is issued upfront and expires after 365 days.
• Top-Ups: Top-ups are available with a paid subscription. Purchased top-up credits do not expire.
• Usage Order: All grants share one balance. Dodo Payments deducts from the oldest available grant first.
• Usage Charges: Credit costs are shown before an AI operation. Fractions are rounded up to whole credits.

7.5 Refunds

• Subscription fees and credit purchases are generally non-refundable after delivery, except where required by law or Dodo Payments policy
• Plan upgrades charge the full destination-plan price displayed by Dodo before confirmation
• Failed AI operations that were charged credits are automatically compensated back to the Dodo credit balance

7.6 Cancellation

• You may cancel immediately or at the next billing date through the Dodo customer portal
• A period-end cancellation preserves paid features until that billing date; immediate cancellation ends them immediately
• Unused subscription credits remain available until their stated expiry. Purchased top-up credits remain in the account balance

10.1 Service Availability

Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that our Services will be uninterrupted, secure, or error-free. We may experience downtime for maintenance or technical issues.

Without limiting the foregoing, we do not make any warranties regarding any AI-assisted or generated outputs (including avatar and voice outputs), and we are not responsible for any such outputs. You are solely responsible for reviewing and using outputs in compliance with these Terms and applicable law.

10.2 Limitation of Liability

To the maximum extent permitted by law, Formats and its affiliates, officers, employees, and agents shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• User Content or third-party content
• Unauthorized access to your account or content

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

13.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties shall first attempt to resolve the matter through good faith negotiations.

If the dispute cannot be resolved through negotiations within 30 days, either party may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English in Bangalore, Karnataka, India, by a sole arbitrator mutually appointed by the parties.

13.3 Jurisdiction

Subject to the arbitration clause above, you agree to submit to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India for the resolution of any disputes.